As a new business owner, I am apprehensive when it comes to hiring contractors and finding the right vendors to fulfill the demands of building a company from the ground up, but the people at Akers made the process easy and painless. They re-worked my design and their graphic designer improved it 1000000% and they even took care of the permitting for me as well (awesome permit coordinator by the way, top-shelf). Everyone there is kind and patient from the competent and careful installers to the tough but fair security guard Zoey, and Michelle is someone who can install a sign as well as trust. The owners balance professionalism and friendliness with poise, and needless to say, I will most certainly be a repeat customer.

Martindale Christian Fellowship Church bought our sign in May of 2019 after many years of faithful volunteers who painfully hand placed letters on a sign over 15 feet high to make sentences to capture the attention of those who drive by our church. It was our dream to someday have a LED sign and we contacted Akers signs. We had many questions about the different quality of signs being sold and Michelle gave us fair comparisons and plenty of information about different company's who sold these signs. We decided to go with Michelle's company and she was efficient in getting things going for us. Her personality and excitement about her company was catchy and we are so glad we went with Akers Signs. The quality of our sign, the training we received to operate it, and the continual support of this company makes us proud to have this sign in the front of our church. I would definitely highly recommend this company and their workers. Pastor Steve Manko Martindale Christian Fellowship Church

I am a network / IT administrator at a small school in Kidron Ohio. We have had a sign through Akers Sign for a long time, since 2009. Near the end of February of 2020, the secondary power supply went out in our sign, so I called Akers to have them replace it. I have truly never worked with a business that cares so little about their customers. Every time I called, they pushed the blame to YESCO, which to be fair, they handle the shipping and manufacturing of the parts, but even still, I was always the one to call Akers. I never have received a call from them. Even if the blame is on YESCO, Akers has done a terrible job communicating with us about the status of our project. It is now almost October (seven months later!!!) and our sign is still not functioning, and we have not heard anything from Akers. Every time I call, I get the same response: "Let me call YESCO and see what the status is. I'll call you back" - and I never receive a phone call back. And for the cherry on top, as if 2020 wasn’t hard enough for graduating seniors in May, the students that Graduated in 2020 were unable to take pictures by the front sign, which has been a tradition for years. This was a concern that I expressed to Akers in February, and they assured me we would be up and running by then. Do yourself a favor, and choose someone else to install your sign. Akers will take your money and probably be great for the initial install, but if anything ever goes wrong, you'll never hear from them.

The design process and installation of a YESCO sign in 2009 went well. After that is a different story. Late in February of 2020, the secondary power supply went out in our school's front sign. So, we called Akers Signs to service the sign that they sold and installed. Since then it has been "crickets," or unreturned voice messages. We have initiated every contact either weekly or every other week with Akers Signs to which we have received the following responses; "the part (which must be the most difficult part on planet earth to get) has been ordered," or "the part should be here in the next week or so," or "let me call YESCO and see what the status is. I'll call you back." They never call back. They are quick to blame the manufacturer YESCO, who also must care very little about their customers. We recommend steering clear of both companies. You could not call this a "run-around" because you would actually have to have an attempt at customer service for it to be classified as such. We never receive updates. Communication is non-existent. We are told someone would call us back or stop-out to assess the problem, or update us. This never happened. The only Akers Signs initiated phone call happened after one of our tech employees left a negative online review. Even after that call, when Akers Signs indicated to us that someone would be out that same week to look into it further, similar promises yielded no further follow-up or communication. So apparently I also am wasting my Friday afternoon because negative Google Reviews won't work either. It is now October and our YESCO sign (that was sold and installed by Akers Signs) still does not work. We recommend choosing someone else design and install your sign because you will be on your own after that. (In Response to Owner's Response on 10-2-20) The owner's response continues to deflect Akers Signs' responsibility to meet a minimum standard of communication with their customers or actually keep their word over multiple conversations (again all initiated after zero contact from Akers Signs.) Our organization recognizes that the sign in question is no longer in warranty and was willing to continue our business with Akers Signs to just get the sign functioning again. Without clear communication or semi-regular updates, our organization has zero confidence that Akers Signs is zealously working on behalf of their customers. The "fault" or blame is on both Aker's Signs and YESCO . When a new sign becomes necessary in the future (because it is 11 years old) we will certainly be looking elsewhere.

This company was so helpful when I was stressed to far beyond what a business sign should be able to stress a person. Michelle and the other wonderful people who helped in getting my sign made and installed made it so easy for me and took me from a regretting my decision to try to start a business to finally getting to be a ray of sunshine I needed to get me through. I was to the point of giving up because of what all the others were going to charge me and the time it would take to get installed and they jumped in, gave me a great price, fabulous work and the best by far customer service I could have asked for. In the future when my business grows I will be going to them for ALL my signage needs! Thank u ALL for ALL u do!! A+ 5 Star ALL the way!. Sincerely, Jenny Shaffer Absolute Comfort Mattress Company